UPS disclaimer (.pdf format)
The Stage Lighting Store ships via UPS. At check out, shipping options may be selected by you. We strive to ship every shipment within two business days. If there is an extra lead time we will notify you. If timing is of a particular issue for your order please notate it in your order comments so that we may discuss with you what is necessary to meet your needs. Occasionally, a package may be oversized. This may increase the amount of shipping cost because it must ship via motor freight. The Stage Lighting Store will always call to confirm this change.
Please provide us with the correct shipping information, and be sure to have someone at the delivery site when the package is delivered. We will email you a tracking number (please note that we do not receive the tracking number until noon of the next day after it ships) that will allow you to schedule for a recipient to be onsite. Once you receive your package, we suggest you examine the box with the UPS driver and make note if the package has any damage. If anything is damaged please either reject the package or contact us as soon as possible.
The Stage Lighting Store does not accept responsibility for late packages due to incorrect shipping information (for example, a wrong address or lack of phone number). Please note that UPS does not ship to Postal Boxes (PO boxes), only street addresses. We require a street address before we ship!
When picking a shipping method, take into account that UPS does not count the pick up day and does not count holidays and weekends. Almost all orders are shipped within two business days of being processed. The shipping department functions Monday through Friday from 8:30am to 4:00pm Eastern Standard Time. It is closed on holidays and weekends. Orders placed on Friday may not ship until Tuesday.
The Stage Lighting Store understands last minute orders. If you are ordering on a Friday and need an item, please order early in the day and leave us a comment on your order.
When choosing a shipping time, always err on the side of caution. The Stage Lighting Store is not responsible for shipping delays caused by the carrier or weather. Please read the UPS disclaimer, linked to at the bottom of this page.
Basic run-down of shipping methods:
- UPS 2nd Day Air A.M. - Arrives 2 days after order is processed, before 10 am.
- UPS 2nd Day Air - Arrives 2 days after the order is processed.
- UPS 3 Day Select - Arrives 3 days after the order is processed.
- UPS Ground - Generally arrives 4-5 business days after the order is processed.
- UPS Next Day Air Saver - Arrives 1 day after the order is processed, any time.
- UPS Next Day Air - Arrives 1 day after the order is processed.
- UPS Next Day Air Early A.M. - Arrives 1 day after the order is processed, before 10 am.
We do not ship via the U.S. Post Office because of the lack of tracking capabilitiesUPS disclaimer (.pdf format)